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Privacy Policy

Last updated: [01/02/2026]

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or contact us regarding our courier services.

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1. Who We Are

We operate a UK-based courier service providing same-day, urgent, multi-drop, and business-to-business delivery solutions.

If you have any questions about this policy or how we handle your data, you can contact us at:
[INFO@RREL.LTD]

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2. Information We Collect

   We may collect and process the following personal information:

• Name

• Email address

• Phone number

• Collection and delivery details

• Any additional information you provide in our enquiry or booking forms

   We only collect information that is necessary to respond to enquiries or provide our                 services.

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3. How We Use Your Information

   Your information is used for the following purposes:

• To respond to enquiries and quote requests

• To communicate regarding collections and deliveries

• To provide courier services requested by you

• To maintain business records

• To comply with legal or regulatory obligations

   We do not sell, rent, or share your data for marketing purposes.

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4. Legal Basis for Processing

   We process personal data based on one or more of the following:

• Your consent (when submitting a form)

• Performance of a contract or pre-contract enquiry

• Legal obligations

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5. Data Storage & Security

   Your information is stored securely using Wix’s hosting and security infrastructure.

   We take reasonable steps to protect your personal data from loss, misuse, unauthorised         access, or disclosure.

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6. Cookies

   Our website uses cookies to ensure proper functionality and improve user experience.

   Cookie usage and consent are managed through a cookie consent banner. You may               accept or reject non-essential cookies when visiting our website.

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7. Third-Party Services

   We may use trusted third-party services such as:

• Website hosting (Wix)

• Email communication tools

   These services only process data necessary for their function and comply with                      applicable data protection laws.

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8. Data Retention

   We retain personal data only for as long as necessary to:

• Respond to enquiries

• Fulfil services

• Meet legal or accounting requirements

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9. Your Rights

   Under UK GDPR, you have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Withdraw consent at any time

   To exercise these rights, contact us using the details above.

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10. Changes to This Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this      page.