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Terms & Conditions

Last updated: [01/02/2026]

These Terms & Conditions govern the provision of courier services by us. By requesting a quote, booking a service, or using our website, you agree to these terms.

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1. Contract

Acceptance of a quotation, whether verbally, by email, or in writing, constitutes acceptance of these Terms & Conditions.

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2. Services Provided

The Company provides courier and logistics services including, but not limited to:

• Same-day and time-critical deliveries
• Multi-drop deliveries
• Palletised and business-to-business deliveries

All services are subject to availability and confirmation.

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3. Booking & Acceptance

A booking is only confirmed once pricing and availability have been agreed.

The Company reserves the right to refuse any booking at its discretion.

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4. Collection & Delivery

The Customer must ensure:

• Goods are ready for collection at the agreed time
• Accurate collection and delivery details are provided

Additional charges may apply where:

• Waiting time exceeds 30 minutes
• Incorrect or incomplete information is provided
• Access restrictions are not disclosed

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5. Charges & Quotations

All quotations are based on the information provided by the Customer.

The Company reserves the right to amend charges if:

• Weight, dimensions, or pallet quantity differ from those declared
• Waiting time exceeds agreed limits
• Additional services are required

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6. Dedicated Vehicle Service

Unless otherwise agreed, all deliveries are carried out on a dedicated vehicle basis, meaning goods remain on the same vehicle from collection to delivery.

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7. Packaging & Condition of Goods

All goods must be securely packaged and suitable for transport.

The Company shall not be liable for damage caused by:

• Inadequate or insufficient packaging
• Pre-existing damage

Palletised goods must be stable and properly secured.

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8. Prohibited & Dangerous Goods

The Customer must declare any hazardous or dangerous goods in advance.

The Company reserves the right to refuse the transport of:

• Dangerous or hazardous materials
• Illegal goods
• Items prohibited by law

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9. Liability

The Company’s liability for loss or damage to goods is limited to:

£1,300 per tonne or the declared value of the goods (whichever is lower)

This applies unless extended liability has been agreed in writing prior to transport.

The Company shall not be liable for:

• Indirect or consequential losses
• Loss of profit, business, or market

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10. Additional Cover

Where the value of goods exceeds the standard liability limit, the Customer may request extended or full value cover.

Such cover:

• Must be agreed in writing prior to collection
• May be subject to an additional charge

The Company shall not be liable for any amount exceeding the standard liability limit unless such cover has been agreed.

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11. Insurance

Goods are carried subject to the Company’s Goods in Transit insurance.

The Customer is responsible for:

• Declaring the correct value of goods
• Requesting any additional cover required

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12. Delays

Delivery times are estimates only.

The Company shall not be liable for delays caused by circumstances beyond its control, including:

• Traffic conditions
• Weather
• Vehicle breakdown
• Road closures or incidents

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13. Proof of Delivery

Delivery is deemed complete once goods are signed for at the delivery address.

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14. Claims

Claims for loss or damage must be submitted in writing within:

• 24 hours for visible damage
• 7 days for concealed damage

Failure to notify within these timeframes may invalidate the claim.

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15. Payment Terms

Payment terms will be agreed at the time of booking.

Unless otherwise agreed:

• Payment must be made within agreed credit terms
• The Company reserves the right to charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998
• Services may be suspended for overdue accounts

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16. Cancellations

Cancellations must be made as soon as possible.

Charges may apply where:

• A vehicle has already been dispatched
• Costs have already been incurred

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17. Force Majeure

The Company shall not be liable for failure or delay in performing its obligations due to events beyond reasonable control.

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18. Privacy

All personal data is handled in accordance with the Company’s Privacy Policy.

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19. Amendments

The Company reserves the right to update these Terms & Conditions at any time. Updated versions will be published on the website.

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20. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.